As a healthcare provider, did you ever wish you had an easy to use inbox like Gmail for your direct secure messages? In Sevida you can send, receive, save secure messages electronically whether they be a provider referral or any communication with another provider without manual intervention.
In today’s fast-paced healthcare landscape, seamless communication between providers is vital for delivering high-quality patient care. Yet, many practices still rely on outdated methods like fax, secure email, and other fragmented systems to exchange patient information.
These communication processes are often slow, prone to errors, and inefficient, especially when coordinating referrals and patient care between multiple providers. The result is delayed treatment, increased administrative burden, and potential gaps in care continuity, all of which can compromise patient outcomes and hinder collaboration across the care team.
In care management, transitions of care are a critical component, yet the process today remains heavily manual. For example, when patients move in or out of a care management provider, data is often placed in an SFTP folder and then manually ingested through direct messaging. If there is a mistake or delay in this manual process, the patient’s transition could be extended by days. This is especially problematic when the patient has immediate care needs.
Imagine if this information could be seamlessly packaged and integrated directly into the system—eliminating manual steps and ensuring smoother, more efficient transitions that enhance both provider collaboration and patient care.
A Seamless Solution for Health Information Exchange
Direct Secure Messaging leverages the Direct Standard™, a technical standard designed for the secure exchange of health information between healthcare entities within a trusted network. Most organizations using Direct depend on the DirectTrust network to enable these exchanges. At Leap Metrics, we support Direct Secure Messaging and address complex use cases when developing workflows for receiving and processing direct messages within the Sevida application.
Direct Secure Messaging serves variety of functions, including:
- Facilitating transitions of care between providers or healthcare settings
- Communicating lab test results and other clinical data
- Managing referrals between providers
- Enabling communication between providers and patients
- Supporting public health reporting
- Transferring patient information from EMS to the emergency room
Direct Secure Messaging is the Solution for Clinical Interoperability
Direct Secure Messaging, accessible through the Electronic Health Record (EHR), enables efficient communication between providers while being as simple to use as email and fully HIPAA compliant. EHR companies and care management platforms like Sevida can integrate this solution to securely exchange PHI and referrals. If a direct message cannot be received automatically within the EHR, users can access the message through a web portal inbox.
With Public Key Infrastructure (PKI) encrypting message contents, only the intended recipient can decrypt the information, ensuring privacy. It’s backed by a national directory containing over two million addresses, and only verified direct address holders can send and receive messages. Direct Secure Messaging plays a crucial role in seamless communication across different health technologies and organizations, promoting satisfaction for both patients and providers.
At Leap Metrics, we believe Direct Secure Messaging is the key to advancing clinical interoperability, improving care transitions, and fostering better patient outcomes across the healthcare ecosystem.
