In the fast-moving world of care management, staying on top of tasks and deadlines can often feel like a never-ending challenge. With a large number of patients to care for, it’s easy for even the most organized care managers to get overwhelmed. That’s why Sevida has integrated a powerful alerts and notifications system that takes the stress out of managing a caseload.
Let’s explore how Sevida’s alerts—delivered through dashboard notifications, emails, texts, and even voice shots—work seamlessly with the application’s workflow engine to keep care managers on track.
The Power of Alerts in Sevida’s Workflow Engine
Imagine you’ve just been assigned a new patient in Sevida. The traditional way of handling this task would involve manually checking daily reports, making calls, and tracking multiple tasks across different systems. With Sevida, you can receive an immediate notification the moment a patient is assigned to your caseload. This isn’t just a passive alert—it’s an active part of the workflow.
For example, as soon as a new patient is assigned, Sevida can send out an automatic text or email notification to both the care manager and the patient. The patient receives a message as soon as they’re assigned, informing them that a care manager will be in touch. Not only does this save time, but it also ensures the patient is aware and prepared for what’s next.
Customizable Alerts for Your Unique Workflow
One of Sevida’s most valuable features is the ability to customize alerts for your specific needs. Want a reminder to obtain consent five days before it’s due? You’ve got it. Need an alert to schedule a care team meeting 10 days prior to the meeting date? No problem. Sevida lets you configure reminders based on your organization’s timeline, ensuring that nothing slips through the cracks.
The timing for task completions and reminder alerts is entirely customizable, allowing you to set the best schedule during onboarding to fit your organization’s workflow. This could look like:
- Verify member consent for care – Due within 30 days but remind me 5 days before due date if not complete
- Conduct a member care assessment – Remind me 15 days prior to the due date
- Create a care plan and initiate care management for the member – Remind me 20 days prior to the due date
These alerts display prominently at the top of the care manager’s dashboard, ensuring they can quickly see what needs attention.
Intelligent Alerts to Highlight Key Priorities
As care managers juggle multiple tasks and patient needs, Sevida’s AI capabilities can help prioritize the most important alerts. The system can automatically draw attention to tasks or milestones that need immediate action, so that care managers don’t miss a crucial step or deadline. Whether it’s following up with a patient or ensuring an assessment is completed on time, Sevida makes sure care managers are always alerted to what matters most.
Voice Shots for Real-Time Updates and Reminders
Sevida is also introducing a groundbreaking feature—voice shots. This revolutionizes how reminders and alerts are delivered to both care managers and patients. Through voice shots, an ADT (Admit, Discharge, Transfer) notification can trigger an automated phone call or message, providing real-time updates to the care team or patient. This helps ensure that everyone is on the same page and tasks are completed in a timely manner.
Streamlining Communication for Better Patient Care
By integrating multiple communication modalities such as dashboard alerts, emails, texts, and voice shots, Sevida ensures that care managers are always informed, and patients stay connected throughout their care journey. These automated processes free up valuable time for care managers to focus on high-impact tasks, such as patient interaction and care planning, rather than worrying about administrative details.
With Sevida’s robust and flexible alert system, you can manage your workflow with ease, customize reminders to suit your needs, and keep your team on track—no matter how busy your caseload becomes. Ready to transform your care management approach? Let Sevida’s alerts and notifications guide you toward a more efficient, patient-centered practice.
